CNA’s Bonnie Martin’s (NPQL) daily journal gives a glimpse into the routine of nursing in disaster zone.
It's 1am in the morning and we have a little breather. I got to sleep in after my shift last night and spending some time on the computer catching up on reading and writing emails.
We are staying in a room in the hospital wing and Ankhasanamen (a CNA RN form Oakland) who had worked the night shift was still sleeping, so I quietly got dressed and went to see how Lynn (a CNA RN from Sacramento) was doing on day shift. She said all was well and that it had been very quiet.
Well, let this be a warning to all nurses everywhere for all time: NEVER, EVER use the Q word, PLEASE !! Because then we didn't stop moving from 10:30 am to 7pm. We were desperately trying to find a medication source for an evacuees’ Insulin supply.
We were initially told that Wal-Mart was providing a week supply of medications free for evacuees. They stopped doing this due to overwhelming demand. But even when they were doing it, they were not supplying free Insulin or free Inhalation medication. The Insulin we needed for an evacuee costs over $100 and she is on quite a large dose and needs fairly frequent refills.
Red Run-around
We were then told that Walgreen’s would provide the medication if she had a voucher from Red Cross, which of course, she didn't have. Just coincidentally a few minutes later, four Red Cross volunteers arrived at the hospital by accident. They were driving by and noticed the hospital sign and decided to stop by and see if we had any urgent needs. They said that they didn't even know that this hospital was here until they saw the sign. (It is the only one in the parish and the parish is geographically the largest in the state, but with the smallest population.)
We told them that we needed vouchers for medications but they told us they were only supposed to find out about "urgent" needs, such as food and water. They said we could call Red Cross for vouchers but that they had no idea how long it would take to get them. In their defense, they were volunteers and expressed their own frustrations and much dismay about how poorly things were being handled and their inability to provide actual assistance. The people here are complaining that the Red Cross phone numbers don’t work, are always busy, or refer them to a web site which refers them to the phone number that referred them to the web site.
The Red Cross volunteers recognized that this was a common complaint heard at many places but of course they have no ability to fix the problem either. So, do we have the Insulin yet? No, but we have great hopes for tomorrow. The administrator of the hospital is going to authorize the use of the pharmacy they normally use and will pay for the Insulin from their own fund. One problem solved thanks to Lynn's persistence on the phone on and off for hours.
Wonderful People
While this was going on a gentleman who is sheltered a few miles from here came in and asked if we could refill his prescriptions for him. We were actually able to get his refills called in to Wal-Mart before they stopped taking orders. A driver from the hospital drove up to Lake Charles (about 40 miles away) to pick up the gentleman’s medication. Actually, they are supposed to only do that for the evacuees staying here. The hospital workers are a wonderful group of people in a wonderful community. I can't praise them enough. They didn't wait for any red tape to be cut, they just jumped right in and started helping anyone who needed it.
We were also working with an elderly woman with some medical needs and her daughter who is exhibiting some psychosocial/stress problems that is making care of her mother a bit more difficult. Without giving details, it involved a trip to the emergency room, drawing blood, discussing results with mother and daughter and helping them with decision making. My hypertensive patient on oxygen is not having a good night either. Her blood pressure is still quite high and she is not feeling too well.
It’s made worse by anxiety attacks. She doesn't actually need emergency care. There is not much we can do medically tonight (we will try to get her meds adjusted tomorrow.) I just talked with her awhile, helped her get comfortable in bed and gave her a back rub. She was able to go on to sleep and we will hope for a better day tomorrow.
Night Nurses
Speaking of tomorrow, that's now. It's 2am as I have had to stop writing to do a few things. I am working on the "hospital" side from 11pm to 7 am because the RN who works here has hurt her back and there was no other RN to replace her. So I am helping out over here.
I will be relieved at 7am by Lynn, so we’ll only have been up for 22 hours. Piece of cake - I'm a night person. Ankhasanamen has been up since noon and is on the night shift now as well on the evacuee side. She will be up about 19 hours. Good thing she is a night person too.
One happy event today
One family that has been here for nearly three weeks and was taken into a staff member’s home for a few days, will be in an apartment in the area very soon. Only ten more families to go.